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Shipping & returns
Your order will be shipped within 10 working days, normally before. Please allow 10 working days before contacting us about your order. As soon as the parcel has been shipped you will receive a message from DHL with information about tracking and delivery.
European orders will usually be delivered within 2-3 days from the day you received your shipping confirmation. International orders will usually be delivered within 5-7 days from the day you received your shipping confirmation. Orders are not shipped or delivered on weekends or holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quickly as possible.
Any questions you might have concerning your delivery can be directed to Oleana Customer Service, [email protected].
If you do not collect the package and costs are incurred as a result, you are liable for any additional costs associated with the return shipment.